Gianfranco is a fantastic, passionate innovator who naturally engages his audiences in a memorable way.
He is an enthusiastic and energetic speaker who can tell clear, relatable stories about his CRM and Personalisation business through different case studies.
He is great at explaining complex situations in simple ways and answering difficult questions in a thorough, logical and engaging manner. A memorable highlight on the programme, the audience makes a point of coming to hear his perspective on a particular subject matter, with a tangible buzz before it happens!
Ecommerce Events Director
My personal highlight was the strategic thinking techniques underpinning Gianfranco Cuzziol's session on personalised customer journeys.
Delegate quote
I'm pleased to tell you that Liz Earle's session, and yours, was rated the highest in terms of value and quality.
Marketing Director - Marketing automation platform
Podcasts
Rasmus Houlind very kindly asked me onto his podcast series ‘Hello $FirstName’
And then there were 2 ! Loyalty Builders series from Open Loyalty
I had the pleasure of taking part in the Endless Aisle podcast from Newstore. My first one !
Upcoming Engagements
MoEngage Webinar January 2024
Panel ‘‘5 Post-Holiday Retention Campaigns for Sustainable Loyalty’’
Advanced email conference manchester January 2024
Keynote - Exactly How Can You Navigate Shifting Consumer Behaviour & Expectations To Craft Outstanding & Insight-Led Customer Journeys Which Guarantee Top-Level Engagement?
savant ecommerce london february 2024
Keynote and Panel
etail connect silverstone february 2024
Keynote and Moderator
The Retail Conference London march 2024
Panel
Customer Loyalty and Retention Conference Amsterdam March 2024
Co-chair and Panel
The Customer Show Melbourne May 2024
Keynote A holistic look at how the strategic use of AI can deliver targeted and relevant customer experiences
Advanced Email Conference London June 2024
Co-chair and Panel
eTail London June 2024
Keynote
Previous Engagements
Red Badger Supercharging Customer Loyalty London November 23
Keynote
The Advanced Customer Loyalty & Retention Conference london november 2023
Keynote
The Retail conference London November 2023
Panel - Achieving a seamless omnichannel customer journey through digital transformation
Figaro digital London October 2023
Keynote
Growth Summit MoEngage October London 2023
Keynote and Panel
Customer Engagement & Experiences Conference London September 2023
Keynote and panel member
Channel X London October 2023
Panel member
Savant Ecommerce Manchester october 2023
Keynote- Accelerating personalisation - how have we enhanced the market-driven technologies to deliver unique experience for more-targeted marketing?
Uplift London September 2023
Keynote NAVIGATE SHIFTING CONSUMER BEHAVIOUR & EXPECTATIONS TO CRAFT OUTSTANDING & INSIGHT-LED CUSTOMER JOURNEYS WHICH GUARANTEE TOP-LEVEL ENGAGEMENT
Delivery and Logistics Leaders Summit London September 2023
Panel member
eTail Connect St Albans September 2023
Keynote - Future of AI: How can generative AI boost engagement for content and marketing and what is the future?
Dialogkonferansen Sweden September 2023
Keynote - The power of personalisation
Dialogkonferansen is the Nordic region’s largest conference within CRM, CX and digital marketing.
‘‘Dear Gianfranco, thank you a million times for coming! You did a splendid job on stage and turned out to be a nice guy off stage’’
Tealium Personalisation Talk Oxo Tower London June 2023
Keynote
Advanced Email Conference London June 2023
Delegate quote ‘‘ My personal highlight was the strategic thinking techniques underpinning Gianfranco Cuzziol's session on personalised customer journeys.’’
Personalisation Experience Conference Munich May 2023
Keynote
CMO Connect London May 2023
Keynote
e-Show Barcelona May 2023
Keynote
IRX Birmingham NEC May 2023
Keynote
Klevu Personalisation Dinner Speaker London May 2023
Keynote
eTail UK QEII Conference Centre London April 2023
Keynote speaker and Loyalty Panel member
Oracle CX Forum April 2023
Panel member
Red Badger Customer Event London March 2023
Keynote speaker
Klevu Discovered Event London March 2023
Personalisation Panel member
Savant eCommerce Event The Shard London February 2023
Keynote speaker
DMA Customer Engagement Event Manchester February 2019
Panel member discussing the latest DMA Customer Engagement research - summary here
Customer Experience in the Age of Amazon 2018
Webinar : In recent years, the retail industry has experienced a significant shake-up. With the emergence of big-brand online retailers, brick-and-mortar shops are in stiff competition with these digital giants. This joint webinar with Adoreboard CEO Chris Johnston discussed customer experience in the age of Amazon
Selligent Re-Connect London September 2018
Panel : Engaging the consumer through better email deliverability
In 2018, email deliverability still poses a wealth of challenges, yet marketers still have a lot of misconceptions about it. In this presentation, we’ll cover what’s causing the continued challenges for marketers and how to better reach your consumer in their digital home —the inbox.
Mediapost Email Insider Summit Barcelona June 2018
Panel : Predictive Emails: How Marketers Can Bet on Future Customer Behaviour
Marketers have been moving beyond using data to react to consumer behaviour in emails and are often adopting predictive techniques in order to encourage actions. In this panel, email experts will discuss how marketers are using data and AI to be bolder in making determinations for the best offers and actions in order to drive profitability.
Fusion Marketing Experience Antwerp May 2012
Event Moderator
Emmerce Connect Amsterdam December 2011
Speaker
Fusion Marketing Experience Antwerp December 2011
Speaker
idio Content Marketing Breakfast November 2011
Speaker
DMA Customer Lifecycle Series: Winback November 2011
Speaker
Digital Marketing First Brussels October 2011
Speaker
DMA Inner Circle Seminar October 2011
Speaker
Email Marketing Day @yourdesk October 2011
Speaker
Sexy e-mail Event Amsterdam June 2011
Keynote Speaker : Data or Creativity in email success: Which is the most important
Silverpop EMEA Customer Conference June 2011
Speaker
EHS Brann Headspace April 2011
Speaker
The Future of Marketing March 2011
Speaker
The Fusion Marketing Experience March 2011
Speaker
eCircle Connect Europe 2011 March 2011
Speaker
Worldwide Fruit Management Conference - November 2010
Speaker
European Email Marketing Conference - November 2010 Webtrends Engage -October 2010
Speaker and Panel Member
eCircle Connect 2010 - London 2010
Speaker