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Thank you

Really enjoyed speaking at the event and meeting some of you. Thanks for coming to this page –I’m hoping you enjoyed the session.

Please feel free to download the presentation

And I promised a useful resource

I’ve been working with Emotion Analysis experts Adoreboard to show how an understanding of consumer emotions can help improve CX. If you would like a free sample of the customer benchmarking they produce then please drop me an email

Any questions or ideas about how I might help you in the future please just drop me a line at or fill out the contact form.

I don’t do newsletters but I might every now and again drop you a note about something I find interesting