‘’Pay no attention to that man behind the curtain!’’ Loyalty, CRM, Strategygianfranco cuzziolJanuary 8, 2021crm, loyalty, global, leadershipComment
Selling sunglasses on the M5 Data, DMA, Retailgianfranco cuzziolMay 21, 2019data, customer experience, customer journeysComment
Thinking out loud - CX and AI Retail, CX, Thinking out loudgianfranco cuzziolJanuary 28, 2019AI, data, retailComment
Webinar Takeaways: Why Did the Customer Cross the Road? Data, Retailgianfranco cuzziolJanuary 21, 2019data, Retail, cx, customer experience, crmComment
Thinking out loud - Relevance, personalisation, tailored? Thinking out loudgianfranco cuzziolJanuary 10, 2019data, Personalisation, relevanceComment
Thinking out loud - Why aren’t we personalising more? Thinking out loudgianfranco cuzziolDecember 13, 2018Personalisation, technology, dataComment
New Year’s resolutions for 2019 when it comes to data and technology Datagianfranco cuzziolDecember 10, 2018crm, data, 2019, LinkedIn, email, conversion, emotional, brand, automationComment
Retail Personalisation gianfranco cuzziolNovember 19, 2018Retail, Personalisation, Data, OmnichannelComment
A clever blend of data is key to building loyalty Data, Loyaltygianfranco cuzziolApril 25, 2017loyalty, dataComment
ePrivacy Directive: combining modern marketing and privacy Datagianfranco cuzziolFebruary 11, 2017EU, privacy, GDPR, Data, DMAComment
The Co-op. How to raise my expectations as a customer, and then disappoint me gianfranco cuzziolDecember 22, 2016Comment
The next time you hear that we have less attention span than goldfish.. gianfranco cuzziolDecember 20, 2016Comment
To really feel your customers' pain, you have to stand right by their side Datagianfranco cuzziolOctober 18, 2016Data, Behaviour, DMAComment
Gamification is now the point when it comes to customer loyalty Data, Loyalty, Gamificationgianfranco cuzziolNovember 27, 2015gamification, black friday, loyalty, dataComment
