The True Purpose of Omnichannel: Meeting Customer Expectations or Simply Keeping Up? gianfranco cuzziolSeptember 26, 2024Comment
Tailoring loyalty programmes to changing consumer expectations gianfranco cuzziolJuly 23, 2024Comment
Navigating the Complex World of Customer Data Platforms: A Refined Strategy Data, Personalisationgianfranco cuzziolFebruary 7, 2024CDP, customer experience, dataComment
Beyond the CV: Henry Ford's Unconventional Approach to Talent Selection Leadershipgianfranco cuzziolFebruary 4, 2024leadershipComment
Multichannel, Omnichannel or just Shopping? CX, Personalisation, Omnichannelgianfranco cuzziolNovember 15, 2023Omnichannel, retailComment
The Instant Gratification Paradox AI, CX, Retailgianfranco cuzziolOctober 2, 2023AI, cx, retailComment
How Netflix Might've Known About Your Love Life Before You Did gianfranco cuzziolAugust 16, 2023Comment
Dear ChatGPT... Data, Personalisation, AIgianfranco cuzziolFebruary 1, 2023AI, ChatGPT, Personalisation, PersonalizationComment
Is the future of loyalty pointless? Data, Loyalty, CRMgianfranco cuzziolAugust 8, 2022loyalty, Personalisation, trust, subscriptionComment
‘’Pay no attention to that man behind the curtain!’’ Loyalty, CRM, Strategygianfranco cuzziolJanuary 8, 2021crm, loyalty, global, leadershipComment
Selling sunglasses on the M5 Data, DMA, Retailgianfranco cuzziolMay 21, 2019data, customer experience, customer journeysComment
Thinking out loud - CX and AI Retail, CX, Thinking out loudgianfranco cuzziolJanuary 28, 2019AI, data, retailComment
Webinar Takeaways: Why Did the Customer Cross the Road? Data, Retailgianfranco cuzziolJanuary 21, 2019data, Retail, cx, customer experience, crmComment
